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Posselt, T., Hohmann C., Boukhris A., Genennig S. M., Höckmayr B., Danzinger F., et al. (2018).  Industrial Service Clouds. Entwicklung eines Kriterienkatalogs und Identifikation von Entwicklungsbedarfen.
W
Boukhris, A., & Fritzsche A. (2019).  What is smart about services? Breaking the bond between the smart product and the service. Proceedings of the 27th European Conference on Information Systems (ECIS).