Development and Evaluation of an Open Innovation Tool in the Sports Goods Industry.
5th Annual Conference of the European Academy of Management (EURAM), 4.-7. Mai 2005.
(2005). Individualization Based Collaborative Customer Relationship Management - Motives, Structures, and Modes of Collaboration for Mass Customization and CRM.
10th International Colloquium in Relationship Marketing, ICRM 2002, 29. September -02. Oktober 2002.
(2002). Mass Customization Concepts for the E-Conomy: Four Strategies to Create Competitive Advantage With Customized Goods and Services on the Internet.
International NAISO conference on Information Science Innovations, ISI 2001, 17.-21. März 2002.
(2002). Mass-Customization-Konzepte im E-Business.
(Weiber, R., Ed.).Handbuch Electronic Business. S. 259––382.
(2002). Co-Designing the Customer Interface: Learning from Exploratory Research.
Working Paper of the Dept. of General and Industrial Management.
(2003). Building customer loyalty with collaboration nets - four models of individualization based CCRM.
(Kracklauer, A. H., Mills D. Q., & Seifert D., Ed.).Collaborative Customer Relationship Management, Taking CRM to the Next Level. S. 133––154.
(2003). eService Customization - Strategien zur effizienten Individualisierung von Dienstleistungen.
(Bruhn, M., & Stauss B., Ed.).Electronic Services. Dienstleistungsmanagement Jahrbuch 2002. S. 225––241.
(2002).