]
(2008). Services Made in Germany: Ein Reiseführer.
(Reichwald, R., Ed.).
(2008). Services Made in Germany: A Travel Guide.
(Reichwald, R., Ed.).
(2010). Strategies towards Innovative Services: Findings from the German Service Landscape.
The Service Industry Journal. 30(4), 609-620.
(2009). Ambidexterität als Innovationsstrategie für Dienstleister: Eine Fallstudie am Beispiel des deutschen Airport-Marktes.
Zeitschrift Führung und Organisation. 6, 276-282.
(2006). Understanding Cross-Cultural Management Interaction: Research into Cultural Standards to Complement Cultural Value Dimensions and Personality Traits.
International Studies of Management & Organization. 36, 38-60.
(2005). Creating value through successful knowledge management in diverse teams.
Journal of Cross-Cultural Management and Competence. 4, 197-214.
(2010). Shedding light on innovation opponents.
17th International Product Development Management Conference 2010.
(2010). Balancing innovative activities: What is known about the role of industry context ?.
European Academy of Management (EURAM) Annual Conference 2010. 1–20.
(2010). Service Innovation & Open Collective Work (Vorwort).
Gesellschaft für Informatik e.V. (GI) Jahrestagung 2010. 941-942.
(2009). Is open innovation really open? A cross-cultural perspective.
XXth International Society for Professional Innovation Management (ISPIM) Conference - The Future of Innovation 2009.
(2005). Knowledge management in the context of cross-cultural interactions in multinational teams.
European Group of Organizational Studies (EGOS) Conference 2005.
(2004). Team cultural diversity and team output: A review of existing studies and outlines for future research.
SAM/IFSAM VIIth World Congress (Management in a world of diversity and changes) 2004.
(2004). Research on intercultural management interaction: The cultural standard method.
International Conference on Research Methods (organized by the Research Method Division of the AoM and ISEOR) 2004.
(2003). Redefining culture standards: A meta-analysis of 650 interviews.
InterKnow-Euro Workshop I.
(2002). Cross-Cultural Research in Marketing Contexts: from General and Noncomplex to Concise and Comprehensive.
10th annual conference of marketing and business strategies for central & eastern Europe, December 5-7.
(2010). Auf dem Weg zu einer Service Science - Perspektiven, Forschungsthemen und Handlungsempfehlungen aus der Sicht einer interdisziplinären Arbeitsgruppe.
Empfehlungen an die Taskforce Dienstleistungen im Rahmen der Forschungsunion Wirtschaft–Wissenschaft. 
(297.58 KB)
(297.58 KB)
(2014). Opponenten im Innovationsprozess: Eine empirisch fundierte Typologisierung.
(Hölzle, K., Gemünden H G., & Mirow C., Ed.).Innovationsbarrieren erkennen und überwinden: Strukturen gestalten und Innovatoren fördern. 141-153.
(2007). Interaktive hybride Wertschöpfung als Innovationsstrategie.
(Streich, D., & Wahl D., Ed.).Innovationsfähigkeit in einer modernen Arbeitswelt. 195-202. (46.28 KB)
(46.28 KB)
(2013). Wissenschaftliche Basis und Service Science.
(Möslein, K. M., Reichwald R., Kölling M., & Bienzeisler B., Ed.).Produktivitätsleitlinie.
(2010). Professionalisierung im Dienstleistungbereich.
CLIC Executive Briefing Note, No. 18.
(2009). Service Individualization.
CLIC Executive Briefing Note, No. 11. (2.71 MB)
(2.71 MB)
(2009). Service in the Healthcare Sector.
CLIC Executive Briefing Note, No. 13. (2.61 MB)
(2.61 MB)
(2009). Service Standardization.
CLIC Executive Briefing Note, No. 12. (2.3 MB)
(2.3 MB)
(2009). Service Innovation in Education and Research.
CLIC Executive Briefing Note, No. 14. (2.96 MB)
(2.96 MB)
(2009). Service Export.
CLIC Executive Briefing Note, No. 16. (2.58 MB)
(2.58 MB)
(2009). Service Markets.
CLIC Executive Briefing Note, No. 15. (2.73 MB)
(2.73 MB)
(2009). Service Engineering.
CLIC Executive Briefing Note, No. 10. (3 MB)
(3 MB)
(2009). Service Innovation.
CLIC Executive Briefing Note, No. 9. (3.45 MB)
(3.45 MB)
(2008). Service-Innovation.
CLIC Executive Briefing Note, No. 1. (1.37 MB)
(1.37 MB)
(2008). Service Engineering.
CLIC Executive Briefing Note, No. 2. (1.53 MB)
(1.53 MB)
(2008). Service-Individualisierung.
CLIC Executive Briefing Note, No. 3. (1.42 MB)
(1.42 MB)
(2008). Service-Export.
CLIC Executive Briefing Note, No. 8. (1.41 MB)
(1.41 MB)
(2008). Service-Standardisierung.
CLIC Executive Briefing Note, No. 4. (1.13 MB)
(1.13 MB)
(2008). Service im Gesundheitssektor.
CLIC Executive Briefing Note, No. 5. (1.33 MB)
(1.33 MB)
(2008). Service-Märkte.
CLIC Executive Briefing Note, No. 7. (1.62 MB)
(1.62 MB)
(2008). Service-Innovation in Bildung und Forschung.
CLIC Executive Briefing Note, No. 6. (1.45 MB)
(1.45 MB)