03. Journal Papers
Digital Transformation in Service Management. Journal of Service Management Research. 2, 3-21.(2018).
Creating Competitive Advantage from Services. Journal of Research-Technology Management. 60(3), 48-56.(2017).
Stakeholder integration in service innovation - an exploratory case study in the healthcare industry. International Journal of Technology Management. 73(1/2/3),(2017).
Stakeholder integration for service innovation in German medium-sized enterprises. Service Science. 8(3), 320-332.(2016).
Innovation in service ecosystems - Breaking, making, and maintaining institutionalized rules of resource integration. Journal of Business Research. 69(8),(2016).
Interaktive Kunden als Herausforderung: Die Fallstudie „JOSEPHS® – Die Service-Manufaktur“. HMD Praxis der Wirtschaftsinformatik. 51, 883-895.(2014).
04. Conference Papers
Cross-organizational innovation: Implications for collaborative R&D strategies. R&D Management conference.(2016).
Complexity and interdependencies of actor integration for service innovation in service systems ? insights from the exploration of micro level practices. 5th FORUM ON MARKETS AND MARKETING FMM2016.(2016).
Actor integration in service systems – exploring effects on a micro level. The 2015 Naples Forum on Service.(2015).
Co-Creating Innovation in Service Systems - Exploring the Effects of Cross-Disciplinary Problem Solving. 2015 EurOMA Conference.(2015).
Bringing interactive hybrid value creation to downtown retailers – towards a service-manufactury. Cambridge Service Week, Academic Conference.(2014).
Open Service Design? Exploring Customer Co-Creation in a Service Manufactory. ServDes Lancaster.(2014).
Systematic Service Development: Exploring the Role of the Setting. R&D Management Conference.(2014).
Stakeholder Integration in Service Innovation - An Explorative Case Study on Health Care Solutions Development. EURAM Valencia.(2014).
Co-Creating Service Innovation in Interdependent Service Systems. Forum on Markets & Marketing Karlstad.(2014).
Stakeholder integration for service innovation in German medium-sized enterprises. 24th Annual RESER Conference.(2014).
Passive integration or mutual co-creation? Exploring the role of stakeholders in service innovation. QUIS 13.(2013).
Joseph’s - The Service Manufactory. Cambridge Service Week - Academic Conference.(2013).
05. Working Papers
Facilitating co-creation in living labs: The JOSEPHS study.. Workshop Series.(2016).
07. Book Chapters
Open Service Prototyping. Open Tourism. pp 371-381.(2016).
Netnography in the Food Industry. Discontinuous Innovation: Learning to Manage the Unexpected. 22,(2013).
Open Innovation in der B-to-B Kommunikation. Business-to-Business-Kommunikation - Neue Entwicklungen im B-to-B Marketing. 57,(2012).
08. Conference Presentations, Tracks and Workshops
The integration of digital resources into service systems: drivers and challenges. 9th Service Operations Management Forum (SOMF 2017).(2017).
Data-driven service innovation – An exploration of actors and challenges in the German manufacturing industry. EURAM 2017.(2017).
Innovation in Service Ecosystems: A role perspective. Reser Conference, 2016 in Neapel.(2016).