| Title | Verantwortung des Informationsmanagements für die Kundenbedienung |
| Publication Type | 06. Project Reports |
| Year of Publication | 1993 |
| Authors | Mertens, P. |
| Secondary Authors | Scheer, A-W. |
| Secondary Title | Handbuch Informationsmanagement |
| Pagination | 656 ff. |
| Place Published | Wiesbaden |
| Publication Language | eng |
| Citation Key | pub34 |